Technical Support & FAQ
Quick answers to technical specifications, customization, and global logistics.
Motor Products
What international certifications do your motors have?
Our industrial motor series are certified with CE and ISO 9001. Explosion-proof motors comply with ATEX/IECEx standards, with efficiency ratings covering IE3 to IE5.
Can you customize motors for special voltage or frequency requirements?
Yes. We support customization for 50Hz/60Hz, 220V-660V, and other voltage/frequency specifications, as well as mechanical adaptations like special protection, shaft extensions, or flanges.
What is the delivery time for motors?
Standard models typically take 15-30 days. Customized products require 4-8 weeks based on technical complexity. Contact us for expedited production in urgent cases.
Paper Machine
What are the main sections of a complete paper production line?
It typically includes pulping system, headbox, wire section, press section, drying section, sizing/coating unit (optional), reeling/winding system, and automation control.
Do you provide installation and commissioning services?
Yes. We offer global project execution services, including on-site installation guidance, equipment commissioning, process optimization, and operator training. Service scope is defined in the contract.
What about energy consumption and environmental performance?
Our equipment features high-efficiency drives, heat recovery, and intelligent control, consuming less energy than industry averages. Wastewater recycling and exhaust treatment systems can be integrated to meet environmental regulations.
General Service
What trade terms and payment methods are supported?
We support common terms like FOB, CIF, EXW. Payments can be made via T/T or L/C, negotiable based on order value and cooperation history.
How can I get a quotation or technical proposal?
Please provide detailed requirements (application scenario, technical parameters, capacity needs) via our website form, email, or customer service. We will respond within 24 hours.